See How Financial Institutions Respond to the Latest Threats

From skimming and POS attacks to ACH fraud and payment card hacks, 2010 was “The Year of Fraud,” and the year’s incidents have left banking institutions and their customers anxious for new solutions to prevent fraud in all its forms.

In response to the growing fraud threats – and to the demand for new solutions – Information Security Media Group just concluded its latest survey, “The Faces of Fraud: Fighting Back.”

This is the Executive Summary of the survey results and what they suggest for fighting fraud in 2011.

One of the most telling responses of the survey is to this question:

When is a fraud incident involving your organization usually detected?


In other words, despite the availability today of world-class fraud detection technology, despite broad awareness of the current fraud threats and incidents – nothing spreads faster than word of a breach – and despite what we’ve all learned about customer confidence and loyalty in the wake of fraud incidents such as the Heartland Payment Systems breach …

More than three-quarters of financial institutions learn of fraud incidents when notified by their own customers.

This response underscores the need for better fraud detection – before the incidents strike the customer — and it sets the tone for the survey results, which break down into four main themes:

The Faces of Fraud: Today’s Top Threats – What are today’s top threats? Which threats do institutions feel most prepared to face? What impact have we seen from highly-publicized ACH/wire fraud incidents?

Cross-Channel Fraud: The Great Mystery – Industry analysts tell us that cross-channel fraud is the growing trend. That no longer are fraudsters targeting just ATMs or payment cards or checks – they’re seeking to compromise your customers in every way you interact with them. But how prepared are institutions to measure and respond to these cross-channel threats?

Resources: The Ongoing Challenge — It’s been a tough two years for banking. As a result of the global recession and U.S. financial crisis, human and fiscal resources have been hard to come by for banking institutions. Yet, the survey results show encouraging trends on both fronts.

Need for Awareness, New Tools – If there is one overriding theme of this survey, it’s this: Respondent’s recognize that awareness programs – for employees and customers alike – as well as fraud detection and prevention tools, are their best weapons to fight fraud. Their challenge is to find the right tools and take the right approaches to awareness.

Download the Executive summary report to get an insight for the above.

http://docs.ismgcorp.com/files/handbooks/Fraud-Survey-Summary-2010/Fraud-Survey-ExecSummary.pdf

Source: Bankinfosecurity